Q: What documents do you need?

A: CAC delivers most benefit if most or all documentation for a case is electronic. This is easiest to achieve for Outpatient Radiology Reports and Ambulatory Surgery op notes. If H&P records or other documents (histology, labs, discharge summaries) are available, we need those too.

Q: What format do the documents need to be in?

A: HL7, text, RTF or any human-readable text format is fine. Many facilities already have data engines to share information; the PLATOCODE system can make use of that output.

Q: Does the HL7 or document transfer need any special fields?

A: Age and gender make a difference to coding. Occasionally length of stay makes a difference too. A unique document id is needed. An episode number is needed so that the engine can code charts with more than one record. Most HL7 already contains these fields.

Q: Can I send PDFs or scanned documents?

A: Text can be extracted from PDFs if documents are sent in that format. OCR can be applied against scanned printed documents, but that needs to be done before the case is submitted to the PLATOCODE system. We would need to discuss this with you. Scanned handwritten documents can not be reliably read by any current OCR solutions these documents are not usually submitted to the PLATOCODE System for coding - although they can still be displayed in the PLATOCODE tools when being reviewed by a coder.

Q: How do I get the documents to the PLATOCODE server?

A: The PLATOCODE server is offsite, maintained by the PLATOCODE company. It receives encrypted charts and returns encrypted results. The usual transfer mechanism is SSL via HTTPS port 443. We supply you with a PLATOCODE "CaseSubmitter" application that automatically encrypts and sends your charts to the PLATOCODE server and stores the results.

Q: What exactly is the FileProcessor?

A: It is a small 32-bit Windows application that receives electronic charts from your facility's EHR systems and stores them in a PLATOCODE CAC Results Database located at your facility in preparation for sending to the PLATOCODE CAC engine for coding. It also compiles useful statistics for HIM Directors and others.

Q: Where does the FileProcessor run?

A: It runs at your facility, configured as a service or scheduled application on a Windows PC or Application server. It is a small 32-bit application that does not need its own server, though generally its machine is called the "PLATOCODE Application Server" to distinguish it from the coder PC. It is usually run on the same machine as the CaseSubmitter.

Q: What exactly is the CaseSubmitter

A: It is a small 32-bit Windows application that takes uncoded charts from the PLATOCODE CAC Results Database located at your facility, submits them to the PLATOCODE CAC engine for coding and stores the resulting codes back into the database.

Q: Where does the CaseSubmitter run?

A: It runs at your facility, configured as a service or scheduled application on a Windows PC or Application server. It is a small 32-bit application that does not need its own server, though generally its machine is called the "PLATOCODE Application Server" to distinguish it from the coder PC. It is usually run on the same machine as the FileProcessor.